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FAQ: FAQ

Frequently Asked Questions

RETURNS

  • We only refund items that were incorrectly sent or missing from your order, it must be reported to us within 24 hours of order being delivered. We do not ship replacements.

  • No exchanges.

 

PLEASE NOTE: ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER UNLESS IT IS OUR FAULT

 

  • HOW DO I CANCEL OR EDIT A PLACED ORDER?

To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancellation' followed by your order number (ex. 'Order Cancellation (#1234)’). NO edits can be made once the order is placed. 

 

  • WHEN WILL MY ORDER BE SHIPPED?

If the items are IN STOCK any orders placed Monday-Friday before 5PM ET will begin processing that day, excluding holidays, and shipped either the same day or the next day. Orders placed after 5 PM ET will begin processing the next business day. Orders placed on Friday after 5 PM ET will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. ORDERS ARE NEVER SHIPPED ON SATURDAY . *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS. We are not responsible for any lost items during shipping. If your package is lost through mail you will need to contact the shipping company stated on the tracking information.

REGULAR ORDERS PROCESSING TIME 5-8 BUSINESS DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS.

  • HOW DO I CHECK THE STATUS OF MY ORDER? You will receive an order confirmation once your order has been successfully processed. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. A tracking number will be sent when the order is shipped. PLEASE DO NOT EMAIL ME BEFORE THE PROCESSING TIME IS OVER ASKING FOR AN UPDATE.                                                             

  • WHAT SHIPPING METHODS DO YOU USE? REGULAR ORDERS PROCESSING TIME 5-8 BUSINESS DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS!! 

  • HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED: All sales are final. If a product is damaged when received, please contact us within 2 business days after you have received the item. 

WHAT METHODS OF PAYMENT DO YOU ACCEPT? We accept Visa, Master Card, Discover, and American Express. 

  • HOW DO I GET IN CONTACT WITH YOU FOR MORE QUESTIONS?

  • If you have any additional questions, feel free to send us an e-mail at: Naheala@hotmail.com

WARNING:

Body butters, body scrubs, and soaps have a high chance of melting in warm weather. However, if your product does melt, it is still safe to use. You will NOT be able to receive a refund if your body butter has melted. 

Contact info

Let's Connect

:Email address : Naheala@hotmail.com

​Instagram : @Naheala_

Facebook : Naheala Sheabutter

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